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08.00 to 17.00 Monday to Friday

#19 Mayor Road, Ridge Accra P.M.B. GPO Accra-Ghana

Head Office +233 30 261 0800

GhQR Customer

1. What is QR Code?

A quick response code (QR code) is made up of black and white squares which represent certain pieces of information that can instantly be read using a smartphone camera. It basically works in the same way as a barcode at the supermarket.

2. What is GhQR Code?

GhQR is a new and easy way to make payments to a merchant by scanning a QR Code displayed by the merchant with your mobile phone.  The merchant gets the money instantly, just like paying with cash.

3. Why is GhQR referred to as a Universal QR Code?

GhQR is universal because, with a single QR Code image displayed in their shop, a merchant can receive payments from customers with bank accounts, wallet accounts or card accounts from different banks and payment service providers across the country.

4. How do I sign up for GhQR work?

Customer signs up for the service with his/her Payment Services Provider eg. banks

5. How can I make payment with GhQR?

There are two ways by which you can make payments with GhQR at merchant location. Scan to Pay or Dial to Pay.

  1. Using Smart Phone (Scan to Pay):
    Log into your Mobile App and follow the prompt (instructions) to pay
  2. Using a feature phone ( Dial to Pay): Dial the USSD code (e.g. *123#) of your payment Service Provider and follow the prompt to pay

*Once payment is successful, both the customer and the merchant will receive transaction notifications.

6. Where can I make payments using the GhQR?

Any merchant location with the GhQR sticker

7. What are the benefits of paying via the GhQR Code?
  • You can make payment to any merchant irrespective of where they received their GhQR sticker from.
  • Easy and convenient
8. How much will I pay for using GhQR?

Customer pays no fee for using GhQR

9. Is there a limit to how much I can spend using GhQR?

Kindly Contact your bank or mobile wallet service provider for details on your spending limits.

10. What happens if my account is debited but merchant does not received the payment?

Kindly contact your bank or mobile wallet service provider.

11. Who do I contact for assistance or further Information on the service?

Kindly contact your Payment Service Provider

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